Jahon Louie

IT Support Professional | jahon@louiemail.com

PROFESSIONAL SUMMARY

A fast learner, technically inclined, and driven. Customer-oriented and adept at providing extraordinary client service and IT assistance, improving workstation and operating systems, repairing computer hardware, and managing office supplies. Very hands-on, eager to get the job done right, and enjoys a good challenge. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Strong organizational and problem-solving skills with the ability to effectively multitask and perform with a sense of urgency for rapid issue resolution.

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WORK EXPERIENCE

Comcast
Communications Technician II (Installation & Repair Tech)

▪ Installing cable and internet services.
▪ Responded in a timely fashion to customer locations for scheduled installations.
▪ Inspected installation sites to determine best line placement.
▪ Drilled holes when needed and ran lines.
▪ Installed Xfinity entertainment systems, regular cable systems, networking systems, and security systems.
▪ Tested all installed components to ensure they were working properly.
▪ Activated new installations on-site.
▪ Gave customers brief tutorials on their new equipment.
▪ Resonded to Comcast repair calls.
▪ Tested existing systems when customers were experiencing problems.
▪ Tested lines and signals using meters and tools.
▪ Replaced lines as needed.
▪ Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys.

March 2018 – October 2019 | Tigard, OR

Geek Squad
Advanced Repair Agent

▪ Quickly and accurately diagnosing technology issues and creating robust solutions as needed.
▪ Provided support for a range of electronic devices including computers, cell phones, tablets, TVs, home A/V equipment, and accessories.
▪ Educating customers on how to use Microsoft products such as Windows 10 and Office 365.
▪ Maintaining, repairing, and servicing products.
▪ Creating system backups for customers, cloning HDD/SSDs, migrating client to new computers and performing data transfers.
▪ Helping other employees understand how to successfully use the range of Geek Squad
resources in solving customer needs to ensure no customer is ever left unserved or underserved.
▪ Performing other duties as assigned.

August 2017 – March 2018 | Beaverton, OR

Mary’s Adult Foster Care
IT Generalist

▪ Development of security plan.
▪ Installed and maintained network including setting up Active Directory and creating user
roles to assign for workstation users.
▪ Installed networked exterior surveillance system for building security.
▪ Securing confidential resident information and restricting availability by using data
encryption.
▪ Communicating the company’s technology strategy to staff.
▪ Establish email service with Microsoft 365 and assigned licenses as needed.
▪ Ensuring daily, redundant backups both on a local RAID1 array and on OneDrive.
▪ Converting client records to digital format.

January 2005 – February 2017 | Eugene, OR

Gizmobile Northwest (Internship)
Quality Assurance & Client Support

▪ Creating, revising, and contributing to Android & iOS APP documentation.
▪ Testing Android & iOS APPs for bugs and interface usability.
▪ Documenting bugs from APP testing and suggested interface changes.
▪ Troubleshooting client issues with Access database application.

May 2016 – June 2016| Eugene, OR


EDUCATION

AAS in Computer Information Systems
Lane Community College
Graduated June 2016

TECHNICAL COURSES

▪ Microcomputer Hardware - ET 287
▪ Network Security Fundamentals - CS 284
▪ Problem Solving with Computers - CIS 102
▪ Project Management - CIS 245
▪ Software Tools 1: Databases - CIS 125D
▪ Systems Analysis - CIS 244
▪ Technical Writing - WR 227
▪ Web Authoring (HTML5) - CIS 195
▪ Wireless Networking - CS 188

▪ Adv. Unix/Linux: Server Mgmt. - CS 240U
▪ Adv. Windows: Server Mgmt. - CS 240W
▪ Cisco Router and Switch Admin. - CS 289
▪ Computer End-User Support - CIS 255
▪ Computer Science 1 - CS 161C+
▪ Computer Science 2 - CS 162C+
▪ Essentials of Network Admin - CS 279
▪ Intermediate Programming: Python – CS 233P



CONTACT

Email
jahon@louiemail.com

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